Company Profile & Leadership
As a boutique business technology solutions firm specialized in real estate, IBS provides an intensely customer-focused experience centered on helping our clients keep their systems current and creating competitive advantage.
A lasting partnership – with you
The IBS team understands that quality service is vital to fostering lasting partnerships, and that effective support depends on knowledge, problem solving skills, and communication.
From the initial stages of implementation to the ongoing support of long-term customers, IBS is committed to addressing every need in a timely, professional manner. Our customer care strategy centers on ensuring minimum downtime and maximum performance.
A culture of service
The IBS Professional Services Group is focused on maximizing clients’ use of the IBS system and successfully automating as many aspects of their business as possible.
With diversified backgrounds in property management, accounting and systems, this talented group of consultants works with new and existing customers to ensure they maximize their use of the IBS software.
LEADERSHIP
Michael Mullin, President
Mike’s technology career spans more than three decades, during which he consistently has delivered positive business outcomes for his clients by leveraging industry advancements to improve operating results. He joined IBS in 2010 and has driven the organization’s continued strong regional success.
His goal is to ensure that IBS’s clients are taking advantage of the technologies available while remaining secure and safe. His deep experience enables him to balance the challenge of growing while continuing to enhance the level of service IBS users have come to expect.
Mike’s previous positions focused on property operations, construction and accounting with high-profile organizations including Yardi Systems, First Advantage/SafeRent and GEAC Computers. He has sat on the board of directors for the National Multi Housing Council and has held membership in the Supplier Council of the National Apartment Association. He attended Western Illinois University with a major in Business Administration.
Dawn Bernstel,
Vice President Operations
Dawn Bernstel’s role centers on defining and implementing the customer care strategy for IBS’ support and services teams. She joined the company in 2011, bringing more than two decades of experience in customer service, software, real estate and accounting to her position.
Dawn is operationally and customer focused on two attributes that serve as cornerstones of IBS’ success. As the firm grows, Dawn is playing a key role in upholding high customer quality of life and enhancing standardized processes.
Dawn studied accounting and business management at Colorado Technical University, and completed a master practitioner certification from the NLP Awareness Center.
Past, Present, and Future
When IBS launched operations in 1979, the use of computers in small to mid-size company operations was virtually nonexistent. Nearly four decades later, technology has transformed the way the business world operates. Throughout this revolution, we consistently have remained a recognized New York/New Jersey regional leader in providing unique and best-of-breed IT services and solutions.
We established our Managed IT Services department in 1999, in response to demand within our initial client base of IBS property management/accounting system users. Today, we assist a diversified customer base in industries such as real estate, law, accounting, logistics, office and home furnishings, and many others.
In 2014, IBS became an employee-controlled organization, acknowledging the commitment of our team members and strengthening their stake in the company’s success and future. IBS always has been known for its outstanding client service and support.
As we move ahead to a bright future, IBS looks forward to continuing our long-term partnerships and fostering new relationships built on the integrity of our products, the intensity of our support and the quality of our team.
“We feel the most obvious and exemplary attribute of the entire IBS organization is the customer service. From the president on down the employee chain, every person really wants to help solve whatever problem you have. There is no issue too small or too big, IBS tackles them with creativity, care and concern in a very timely manner.”
“The support staff is by far the biggest benefit of IBS. No matter what the issue, they are quick to help. They are experts who explain procedures in a clear and concise manner, and everyone is friendly, knowledgeable and will not stop until whatever issue or question you have is resolved.”