(973) 575-4950 sales@ibsre.com

In today’s business landscape, technology is the backbone of operations. Businesses rely heavily on tech for everything from managing finances to communicating with clients. However, when technology fails, operations can halt. The recent AT&T outage, which affected 1.7 million customers, including small businesses, serves as a stark reminder of the impact downtime can have. Could your business afford to be offline for minutes, hours, or even days? The answer is likely no.

Downtime is just one issue caused by inadequate IT support. Whether it’s recovering deleted files, combating malware, or fixing broken printers, these problems can accumulate and hinder productivity over time. That’s why it’s crucial to have a plan to swiftly resolve issues or, better yet, prevent them from occurring.

Unfortunately, many businesses find themselves paying exorbitant IT support fees that fall short when it matters most. These self-proclaimed “IT Wizards” may promise top-notch service at low prices but fail to deliver when actual issues arise. It’s time to change that. We’ve compiled a checklist of essential requirements that any IT service provider should meet:


  • Does your IT company answer their phone live and respond promptly to emergencies (within X minutes)?
  • Is your IT company accessible and highly responsive, providing non-emergency support within an hour?
  • Does your IT company proactively monitor, patch, and update your network’s security settings daily or weekly?
  • Can your IT company provide proof of backing up ALL your data, laptops, and devices?
  • Does your IT company meet with you regularly (at least once a quarter) to review progress and projects and suggest network improvements?
  • Are your IT invoices detailed, transparent, and clearly explain the services provided?
  • Does your IT company communicate in understandable terms, avoiding “geek-speak,” and routinely check in to see if there’s additional help needed?
  • Does your IT company discuss cybersecurity, offer protection against ransomware, and
    provide training to prevent scams?
  • Have you received complete network documentation from your IT company, or are they withholding admin passwords, leaving you helpless in emergencies?
  • Do IT technicians arrive on time, dress professionally, and leave you feeling confident and supported?
    Why It Matters:

If your current IT support falls short on any of these points, you may be paying for subpar
service. This not only risks your data and network security but also results in lost productivity as
you and your team struggle with preventable issues. In the end, you’re the one left dealing with
the fallout.

Take Action:

If your IT support isn’t meeting your needs, it’s time to explore better options. Ensure you’re
getting the quality support your business deserves. Don’t settle for less; your business deserves
the best.

Schedule a Free Consultation:

To discover how we can eliminate your tech issues and maximize productivity, schedule a free
10-minute discovery call. Visit https://ibsre.com/connect-with-ibs or call us at 973-575-4950.
Don’t let tech problems hold your business back.